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SHOP FAQ

I ordered X but I want to upgrade, can I?

Yes, you can! Open the shop page -here- and you can see the “Upgrade” button below the packages. Click “Upgrade” for whichever package you wish to upgrade to and follow the steps.

I want to refund my game package

Check out our refund policy -here-

Do the in-game rewards apply only to one character on the account, or all characters?

Check out the Support article -here- to see which items are account, character, or server bound.

Can I gift a game package?

Unfortunately, gifting a package is not available at this time.

How can I see what items I will get?

The items in each pack are listed on the shop page, -here-

How can I see what package I ordered?

You can view your account page to see which package you currently have.

How many times can I redeem my items?

You can redeem the Special Production Mount & Equipment Skin Box an unlimited amount of times! Everything else included in the packages can only be redeemed once.

Once a character has been deleted, how long is the name available for?

Once you have initiated the deletion process it takes a full 7 days to complete. Once these 7 days have passed any player can use the deleted character’s name. So make sure to be quick!

Can I redeem the items both on NA and EU?

Yes, you can! You are free to claim your pack items on both the NA and EU servers.

Is there a time limit to when I can redeem my items?

Nope! You can claim the items at any point without a worry that they will expire.

Where are the servers located?

Our servers are based in the NA & EU, we will disclose their locations at a later time.

What are the minimum PC requirements?

Windows 7 or Higher (64-bit), Intel i3 Series, AMD Phenom II Series, 4GB Ram, NVIDIA : GTS450, GTX650/AMD : HD 6770, 60gb available HDD space

Is there a region block?

Check out our refund policy -here-.

What payment methods are accepted?

The accepted payment methods depend on your country of residence, however, most major payment methods will be accepted.

Do the available payment methods factor in the exchange rate?

Yes! You will see any additional fees before your purchase is complete.

Are character transfers available between NA & EU?

We do not currently have plans to implement a system for character transfers between NA and EU servers.

Will there be an oceanic server?

Unfortunately, we only have plans for an NA and EU server. We very much hope that our Oceanic friends will still enjoy themselves and will do our best to provide the highest quality service possible to all of our players!